We are unable to offer refunds on services provided. If you are unsatisfied with a service you receive at Gloss, please notify us within one week of your appointment. We will invite you back for a redo appointment on the house. We always strive to provide high quality services and to meet client expectations. If we are unable to do so, we hope you give us the opportunity to make things right.
NEW CLIENT BOOKING POLICY:
Gloss Hair Parlor requires a credit card on file to schedule an appointment. By booking with us and leaving a card on file you are agreeing to our cancellation policy and are willing to be charged for rescheduling or missing your appointment based on the terms.
We require a minimum of 48 hours notice if you must cancel or reschedule your appointment. Any appointments that are cancelled or rescheduled within a 48-hour window are subject to a 30% cancellation fee, which is charged to the card on file.
NO CALL/NO SHOW POLICY/SAME DAY CANCELLATION OR RESCHEDULE:
If you have an appointment scheduled and you no call/no show or attempt to cancel or reschedule the same day of your appointment, you will be charged 100% of the service you were booked for. This charge will be processed to the credit card on file and is not transferrable if you decide to schedule an additional appointment for a later date.
Updated Salon Mask Policy
Gloss is currently mask optional for stylists and clients. If your preference is for your stylist to wear a mask, we are happy to do so! Just let us know!